Privacy policy

Last Updated: October 19, 2026

At RivetNest Home, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how ADAMSCALESECOM LLC, doing business as RivetNest Home ("RivetNest Home," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit https://rivetnesthome.com, purchase products, or communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Personal and Contact Information

Full name.
Email address.
Phone number, if provided.
Billing and shipping addresses.
Customer account information, if an account is created.

Order and Transaction Information

Products purchased.
Order numbers and purchase history.
Payment status and transaction details.
Shipping and delivery information.
Return and refund requests.

Payment card information is handled by the payment service providers used at checkout. We do not ordinarily receive complete payment card numbers.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser and device information.
Operating system.
Pages viewed and interactions with our website.
Referring websites.
Cookie identifiers and similar online identifiers.

Customer Communications

We may collect information you provide when contacting customer support, submitting inquiries, requesting refunds, or communicating with our business.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing and fulfilling customer orders.
Confirming payments and transactions.
Arranging shipping and delivery.
Providing customer support.
Processing returns, refunds, and exchanges.
Maintaining customer accounts.
Communicating order updates and service information.
Detecting fraudulent transactions and protecting website security.
Improving website functionality and customer experience.
Conducting analytics and understanding customer preferences.
Sending promotional communications where permitted by law and consistent with your preferences.
Meeting applicable legal and regulatory obligations.

3. How We Share Personal Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business.

These may include:

E-commerce Platform Providers

Our website is powered by Shopify, which provides technology used to operate our online store, process orders, and manage customer interactions.

Payment Service Providers

Payment processors facilitate secure transactions and payment verification.

Shipping and Fulfillment Partners

Shipping carriers, warehouses, suppliers, and fulfillment providers may receive information necessary to prepare and deliver orders.

Technology and Analytics Providers

We may use technology providers to maintain website functionality, analyze website performance, and improve our services.

Marketing and Advertising Partners

Where enabled, advertising and marketing services may process certain information to measure campaigns or deliver relevant promotions.

Legal and Regulatory Authorities

We may disclose information when required by applicable law, legal process, or a valid government request.

We do not sell customer contact lists for monetary payment. However, certain advertising or analytics activities, if enabled, may constitute a "sale," "sharing," or targeted advertising under applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Maintain shopping cart and checkout functionality.
Remember customer preferences.
Measure website traffic and performance.
Help prevent fraud.
Support advertising and marketing features where enabled.

Some cookies are essential for website functionality, while others may be optional.

Depending on your location and applicable law, you may be offered controls for managing certain cookies and tracking activities.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Email Marketing and Communications

If you subscribe to our newsletter or otherwise provide legally valid consent, we may send promotional emails about products, special offers, and store updates.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, or customer support responses.

6. Payment Security

Payments are processed through payment providers available through our Shopify checkout.

These providers maintain their own security procedures and privacy practices.

We take reasonable measures to protect personal information under our control, but no method of internet transmission or electronic storage can be guaranteed completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide customer service.
Maintain transaction records.
Process returns and refunds.
Resolve disputes.
Prevent fraud.
Comply with applicable tax, accounting, and legal requirements.

Retention periods may vary depending on the category of information and the purpose for which it was collected.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise handle it appropriately.

8. Your Privacy Rights

Depending on your state or country of residence and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of your personal information.
Opt out of certain targeted advertising, sales, or sharing of personal information.
Withdraw consent where processing is based on consent.
Appeal a privacy-rights decision where applicable law provides that right.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, please email people@rivetnesthome.com.

We may request information reasonably necessary to verify your identity before processing certain requests.

We will respond in accordance with applicable legal requirements.

9. Children's Privacy

RivetNest Home is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If you believe a child has provided personal information to us inappropriately, please contact people@rivetnesthome.com so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the independent privacy practices or content of those websites.

We encourage customers to review the privacy policies of third-party services before providing personal information.

11. International Data Processing

Although RivetNest Home operates as a US-based online store, some technology providers, payment processors, shipping partners, or other service providers may process information in locations outside the customer's state or country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no online system can guarantee absolute security.

Customers are encouraged to protect their account credentials and notify us if they suspect unauthorized account activity.