Refund policy

Last Updated: October 19, 2026

At RivetNest Home, customer satisfaction is important to us. We want you to feel confident shopping for practical home essentials, organizers, and everyday household products.

If you are not completely satisfied with your purchase, we are here to help.

1. Our 30-Day Return Policy

RivetNest Home accepts eligible return requests within 30 calendar days of the date your order is delivered.

To qualify for a return:

The return request must be submitted within 30 days of delivery.
The product must generally be unused, undamaged, and in its original condition.
All original accessories, components, manuals, and packaging should be included where reasonably possible.
Proof of purchase or a valid order number must be provided.

Items that do not meet these conditions may be ineligible for a change-of-mind return, subject to applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email people@rivetnesthome.com with the following information:

Your full name.
Order number.
Product you wish to return.
Reason for the return.
Photos of the product, if relevant.

Step 2: Return Authorization

Our support team will review your request and provide return instructions if your return is approved.

Step 3: Ship Your Return

Once your return is authorized, please ship the item within 3–5 business days of receiving the return instructions, unless a different deadline is agreed upon.

The 3–5-business-day period refers to the time allowed to dispatch the return, not the time required for the package to reach the return facility.

Step 4: Return Inspection

Once your returned item arrives, it will be inspected to confirm its condition and eligibility.

Step 5: Refund Processing

If approved, your refund will be issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

Email people@rivetnesthome.com and include:

Your order number.
A description of the issue.
Clear photographs showing the damage, defect, or incorrect item, where available.

We will review the issue and provide an appropriate resolution, which may include:

A replacement product.
A refund.
Another appropriate remedy consistent with applicable law.

Customers will not be required to pay return shipping costs for verified fulfillment errors or defective products where the seller is legally responsible.

4. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or agreed upon.

For damaged, defective, or incorrectly shipped products, RivetNest Home will arrange an appropriate resolution and cover return shipping costs where required.

Any applicable return shipping charges will be communicated during the return authorization process.

We recommend using a trackable shipping service for customer-arranged returns.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns for hygiene, health, safety, or other legally permitted reasons.

Examples may include:

Used personal hygiene products.
Products damaged through improper use.
Items missing essential components due to customer handling.
Products specifically identified as final sale before purchase, where permitted by law.

These exclusions do not limit statutory rights concerning defective, damaged, or incorrectly described products.

6. Refund Eligibility

Refunds are generally approved after the returned item has been received and inspected.

For eligible change-of-mind returns, items must satisfy the conditions outlined in this policy.

For damaged, defective, or incorrect products, refund eligibility will be assessed based on the circumstances and applicable consumer protection laws.

If a return is not approved, our support team will explain the reason.

7. Refund Processing Time

Once a refund has been approved, it will be initiated through the original payment method.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

If you have received a refund confirmation but the funds have not appeared after the processing period indicated by your payment provider, please contact us for assistance.

8. Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, please contact customer support to discuss replacement options.

Product exchanges are subject to availability.

If a replacement is unavailable, we will offer an appropriate alternative or refund in accordance with applicable law.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at people@rivetnesthome.com.

We will attempt to accommodate cancellation requests before the order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery period of 7–15 business days, please contact our customer support team.

We will review the shipment information and assist with an appropriate resolution.

Delivery delays do not automatically mean a package is lost. Any confirmed loss will be handled in accordance with applicable law and the circumstances of the shipment.

11. Important Return Instructions

Please do not send returns directly to our registered business address unless our support team specifically instructs you to do so.

Approved returns must be shipped to the designated return facility provided during the return authorization process.

Unauthorized returns may result in processing delays.

12. Consumer Rights

This policy does not exclude, restrict, or override any rights or remedies customers may have under applicable federal or state consumer protection laws.

Where applicable law provides greater protection than this policy, the legal requirements will prevail.